Help and advice on getting to your healthcare appointment

There is a new contact number for booking non-emergency patient transport in Bedfordshire.

The eligibility criteria is also changing, so even if you currently receive NHS transport, you will need to be re-assessed over the phone.

To find out if you qualify call 0208 045 4254.

Patients normally make their own way to NHS appointments. Transport may be available to you depending on:

• Your medical condition
• Your mobility
• Your support needs

Calls to the new number will be answered from 8am-8pm on weekdays by helpline assistants. They will advise patients who need information about transport to hospital or health appointments and assess their eligibility for non-emergency transport.

Journeys can be booked between 2 weeks and two working days in advance. On the day bookings can sometimes be accommodated but cannot be guaranteed.

Patients should have their NHS number to hand when they book a journey. You can find this on your appointment letters.

Patients who are not eligible for the patient transport service will be advised on alternative door-to-door transport options, such as the voluntary car scheme. There is usually a charge for this transport.

Patients on low incomes can claim reimbursement under the Healthcare Travel Costs Scheme. Unless attending a hospital with a cash office, claims will need to be made by post using a HC5(T) form.